Return & Refund Policy
At STRIDE MODE CO., we are committed to delivering high-quality products and ensuring your complete satisfaction. If for any reason you are not entirely pleased with your purchase, our Return and Refund Policy outlines the steps, timelines, and conditions for requesting a return or refund in a fair and transparent manner.
To be eligible for a return, the following conditions must be met:
The return request must be made within 30 calendar days from the date of delivery.
The item must be in new, unused condition, with all original tags, packaging, and accessories included.
A valid proof of purchase (e.g., order confirmation, invoice) must accompany the return.
Non-returnable items include:
Digital downloads or software
Perishable goods (e.g., food, flowers)
Personalized or custom-made products
Clearance/final sale items (unless defective)
To begin a return, you may:
Visit our online return center at www.stridemode.shop
Contact our customer support team at or
Once your return request is approved:
You will receive detailed return instructions and, if applicable, a prepaid return label.
A $10 return shipping fee will be deducted from refunds processed to the original payment method.
Returns refunded as store credit will not be subject to a return shipping fee.
Customers located outside of US may return eligible items, with the following considerations:
Return shipping fees are the responsibility of the customer and vary by region.
Duties, taxes, and import fees imposed by local authorities are non-refundable and are not collected by [Your Company Name].
All international returns must be accompanied by a valid tracking number.
Once we receive and inspect your returned item:
Approved refunds will be processed within 7–10 business days.
Refunds will be issued to your original payment method or as store credit, depending on your selection.
You will receive a confirmation email when your refund is completed.
Banks and credit card companies may take additional time to post the refund to your account.
If you wish to exchange an item for a different size, color, or model:
Please return the original item following our return process.
A new purchase must be made separately to avoid delays and ensure item availability.
We do not offer automatic item exchanges at this time.
If your order arrives damaged, defective, or contains the wrong item:
Contact us within 7 days of delivery at [email protected] with your order number and clear photos of the issue.
We will assess the claim and offer a free replacement, store credit, or a full refund, depending on the situation and your preference.
Shipping costs for replacements due to our error will be fully covered by us.
If you received an item as a gift and would like to return it:
We can issue store credit in the form of an e-gift card.
The return must meet standard eligibility criteria and include proof of the original order.
Orders can be canceled before they are shipped. Once dispatched, the order will need to follow the return process upon delivery.
To cancel an order, please contact us as soon as possible at [email protected] or +1 413-396-0490.
For any assistance regarding returns, refunds, or product issues, please don’t hesitate to reach out to us:
📧 Email: [email protected]
📞 Phone: +1 413-396-0490
🏢 Address: 4929 Leverton Cove Road, Cambridge, Massachusetts
🌐 Website: www.stridemode.shop
Our support team is available Monday to Friday, [insert hours], and is committed to resolving your concerns promptly.
We reserve the right to update or modify this policy at any time without prior notice. The most current version will always be available on our website at www.stridemode.shop.
Thank you for choosing Stride Mode.
We value your trust and look forward to serving you again.
